Where is your store located & what are the store hours?
Our store is located at the American Legion's Geiger Operations Center, 5745 Lee Road, Indianapolis, IN 46216 and is open Monday through Friday from 8 a.m. to 4 p.m., excluding holidays.
Are purchases made on this site secure?
Purchases made on this site are secure. No unauthorized parties can view your credit card information nor will that information be available online.
When will my credit card be charged?
Your credit card is charged when your order is processed. Your credit card is not charged for a backordered item until it has shipped.
What credit cards do you accept?
Visa, MasterCard, Discover, & American Express
What other payment methods can I use?
Only credit card orders can be accepted online. To pay by check or money order, complete the order form [PDF] and mail it with your payment to:
How can I order by phone or fax?
Call toll free (888) 453-4466 Monday-Friday 8 a.m.-5 p.m. ET (5 a.m.-2 p.m. PT.)
Will I be charged sales tax?
Orders from states where Sales Tax Withholding prevails must include tax with your payment. At the present time, these states include California, District of Columbia, Idaho, Indiana, Maine, Massachusetts, Nebraska, and North Dakota. Organizations with tax exemption can call (888) 453-4466 to arrange for tax to be removed from future online orders. Credit for tax charged after an order has been processed is prohibited.
Why do I need a password?
A password can save you time when placing future orders. You can save shipping & billing addresses, maintain an address book, and access the status of your order or order history. Your credit card information is not available online.
What should I know about merchandise?
We are constantly upgrading our merchandise in an effort to give you a better quality item and more value for your money. We will, on occasion, make reasonable substitutions of equal or greater value without notice. Merchandise shipped may vary slightly in appearance from catalog and web site images. In all cases, if the merchandise shipped to you is not satisfactory, please contact us immediately at (888) 453-4466 or email@example.com.
What do I need to know about packaging & shipping?
Packaging & shipping are non-refundable and charged per single shipping address. Charges are based on the total value of your order:
After your order is processed, in-stock items are normally shipped within 7-10 business days.
Most packages are shipped by UPS Ground. On occasion, we ship lighter-weight packages by USPS.
In-stock products can be shipped sooner for an additional fee. Choose from:
Only in-stock products can be shipped Next Day, Second Day, or Third Day. Back-ordered and extended-delivery products are shipped when they are available. Express shipping is not available outside the U.S. 48 contiguous states. Additional charged may apply for over-sized items.
Can I check the status of my shipment online?
You can check the status of an order if you placed the order using your web site account.
What if the shipment I receive is damaged?
Please examine your merchandise immediately upon receipt. If your shipment has been damaged, please contact us at (888) 453-4466 or firstname.lastname@example.org. We will give you instructions for how to proceed.
Is my purchase guaranteed?
If for any reason you are not completely satisfied with your purchase, please contact us immediately at (888) 453-4466 or email@example.com. All claims of any nature must be made within 90 days of the invoice date or shipment, whichever is later.
What is your exchange/return policy?
We will gladly provide an exchange, or refund your purchase price (excluding discounts, and any shipping & handling charges) for items returned in their original condition within 90 days after you receive them. To return or exchange an item, please contact us at (888) 453-4466 or firstname.lastname@example.org to receive an RMA (Return Merchandise Authorization) number and instructions for returning the item to us. Please do not return an item without an RMA number.
How can I get a copy of the catalog?
Are the prices and products on this web site the same as those in the catalog?
Yes, both the prices and products on the web site are the same as those in the current year's catalog. Keep in mind that new products are added to the site throughout the year as soon as they are available but are not included in print until the next year's catalog is available.