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Downloadable Product Help

READ FIRST: Notes

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Downloading Your Files on a PC Using Google Chrome

  1. Click the download link in the email sent to you:
    screen shot
    • Note: If you purchased the certificate maker, your link will say "Certificate Maker Download."
  2. A browser tab may open temporarily:
    screen shot
  3. Then, as your .zip file downloads, you’ll see its progress at the bottom of the window:
    screen shot
  4. Once the download is complete, at the bottom of the browser window, you will see:
    screen shot
    • Note: If you purchased the certificate maker, your file will be called "Certificate Maker.zip."
  5. To access the .zip file, click screen shot and in the menu that opens, click Show in folder.
  6. The folder where your file is saved will open and you’ll see the .zip file:
    screen shot

Extracting Your Files

In order to access the individual files you purchased, you’ll need to extract this .zip file.

  1. In the folder where your .zip file downloaded, right-click the file. You'll see a menu:
    screen shot
  2. In the menu, click Extract All… You'll see:
    screen shot
  3. Click the Browse button screen shot and navigate to a location to extract the folder which will contain your files:
    screen shot
  4. To identify the download folder once you've navigated there, click screen shot.
  5. If you want that folder to automatically open after the extraction, make sure “Show extracted files when complete” is checked:
    screen shot
  6. To extract the files, click screen shot.
  7. As the files are extracting, you may see a progress dialog box:
    screen shot
    • Note: If you purchased the certificate maker, your file will be called "Certificate Maker.zip" and your extracted folder will be called "Certificate Maker."
  8. Once the extraction is complete, the folder containing your files is available in the location you previously selected.
    • Note: If you previously checked “Show extracted files when complete,” you will see a window open displaying the extracted folder:
      screen shot

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Downloading Your Files on a Mac Using Google Chrome

Please use Google Chrome to download your files. The Safari browser will not work.

  1. Click the download link in the email sent to you:
    screen shot
    • Note: If you purchased the certificate maker, your link will say "Certificate Maker Download."
  2. A browser window opens and you see your download at the bottom of the window. This indicates that the file has downloaded & unzipped.
  3. To access the folder containing your files, at the bottom of the window, click screen shot.
    • Note: If you purchased the certificate maker, your file will be called "Certificate Maker.zip."
    • Note: If you’re having trouble accessing the download, open the Finder and on the Menu bar, click Go > Downloads
      screen shot
    • You should see the downloaded folder and its extracted files:
      screen shot
    • Note: If you purchased the certificate maker, your extracted folder will be called "Certificate Maker.

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